Refund policy
Customer Care Guide
At Push Classic Collections, many of our apparel items are made especially for you. Because of the custom nature of our products, we ask that you review your order carefully before completing your purchase.
Apparel
Most apparel items are made to order; therefore, all apparel sales are final. We do not offer returns, exchanges, or refunds for reasons such as selecting the wrong size, color, style, or design.
Please review your order carefully before submitting payment.
Customer Responsibility
Customers are responsible for verifying all order details before completing their purchase, including:
- Size
- Color
- Design selection
- Personalization (names, titles, numbers, spelling, etc.)
- Shipping address
Orders are produced exactly as submitted and approved. If an incorrect size, color, spelling, or other order detail is provided by the customer, a replacement order will require a new purchase at the current retail price.
If you are unsure about sizing or have questions before placing your order, we're happy to help.
Damaged or Incorrect Orders
If you receive the wrong item, the wrong size, the wrong garment color, or an item with a manufacturing defect, please contact us within 3 calendar days of delivery.
Please email hello@pushclassiccollections.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Our Customer Care team will review your request and provide the next steps.
If the issue is determined to be the result of an error on our part, Push Classic Collections will determine the appropriate resolution, which may include replacement, repair, or store credit.
Replacement items must be returned unworn, unwashed, free of smoke odors, pet hair, stains, deodorant marks, or other signs of wear.
Accessories
For health and hygiene reasons, all accessory sales are final. We do not accept returns, exchanges, or refunds on accessories.
Please review your selections carefully before completing your purchase.
Order Changes & Cancellations
Due to our production process, orders begin processing shortly after they are placed. For this reason, we are unable to cancel, modify, or combine orders once they have been submitted.